Terms & Conditions
A legal disclaimer
Last updated: 20 October 2026
Welcome to Solo Golden Batch. These Terms & Conditions explain how our products can be ordered, paid for, prepared and delivered.
By placing an order through our website, you agree to these terms. Please read them carefully before making a purchase.
1. About Solo Golden Batch
Solo Golden Batch is a small-batch baking business specialising in sweet and savoury bakes, including cookies, loaf cakes and other handmade treats.
Business name: Solo Golden Batch
Email: sologoldenbatch@gmail.com
Business address: 33 Villiers Street
Location: Walsall, United Kingdom
If you have any questions about these terms, please contact us using the email address above.
2. Our Products
We take pride in producing small-batch bakes with care and attention to detail.
-
Our products are made in small batches, so slight variations in appearance, shape, colour and decoration may occur.
-
Product photographs are for illustrative purposes. We aim to represent our products as accurately as possible.
-
Product descriptions, prices, ingredients and relevant allergen information will be provided on the applicable product pages or before purchase.
-
Product availability may change depending on ingredients, production capacity and seasonal offerings.
-
We reserve the right to withdraw a product from sale where necessary.
Only products listed as available for postal delivery on our website can be ordered for delivery.
3. Placing an Order
Orders should be placed through our website using the available checkout process.
Please check your order carefully before completing payment, including your selected products, quantities, email address and delivery address.
An order confirmation will be provided by email where applicable.
If we are unable to fulfil an accepted order, we will contact you to explain the situation and arrange an appropriate resolution, including a refund where required.
Please contact us promptly if you believe you have made an error with your order. We will do our best to help, although changes cannot be guaranteed once preparation or dispatch has begun.
4. Prices and Payment
All prices are displayed in pounds sterling (£).
Any applicable postage charges will be displayed before you complete your purchase.
Payment must be made using the payment methods available at checkout. Orders will be prepared once payment has been received, unless otherwise agreed.
We take reasonable care to ensure that product prices and descriptions are accurate. If a genuine pricing error occurs, we will contact you and resolve the issue in accordance with applicable law.
5. Postal Delivery and Dispatch
All orders are sent using Royal Mail to the delivery address provided at checkout.
Our Dispatch Days
Our regular dispatch days are:
Tuesday, Wednesday, Thursday and Friday.
We do not normally dispatch orders on Saturdays, Sundays or Mondays, or on UK public holidays.
Order Processing Times
We aim to dispatch orders as follows:
-
Orders placed by 11am on a dispatch day: We aim to dispatch your order on the next scheduled dispatch day.
-
Orders placed after 12 noon: We aim to dispatch your order within 48 hours where this falls within our normal dispatch schedule.
-
Orders placed on non-dispatch days: Orders placed on Saturdays, Sundays or Mondays will be processed for dispatch from the next available dispatch day, normally Tuesday.
These are target processing times rather than guaranteed dispatch deadlines. During busy periods, public holidays or circumstances affecting production, dispatch may take longer.
If we anticipate a significant delay, we will communicate this where reasonably possible.
Royal Mail Delivery Times
Once your order has been dispatched, delivery will be handled by Royal Mail using the applicable postal service.
Delivery times depend on the service used and are separate from our preparation and dispatch times. Any available delivery options, charges and estimated delivery times will be displayed at checkout.
Delivery estimates are not guaranteed unless expressly stated.
Where tracking is available, we will provide tracking details when your order has been dispatched.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been prepared or dispatched.
Delayed or Missing Parcels
If your parcel has not arrived within the expected delivery timeframe, please contact us at sologoldenbatch@gmail.com.
Please include your order reference so we can investigate and contact Royal Mail where appropriate.
We remain responsible for fulfilling our legal obligations regarding delivery. If an order is lost or significantly delayed, we will work with you to resolve the matter and provide any remedy required by law.
6. Packaging and Product Freshness
We take care to package our bakes appropriately for postal transport and to protect them during transit.
Our packaging and dispatch processes are intended to help products arrive in suitable condition. However, delivery conditions and transit times may vary.
Storage instructions and any applicable date information will be supplied with your order. Please follow these instructions carefully and consume products within the stated period.
We only intend to offer products for postal delivery where their packaging, shelf life and transport arrangements are suitable.
If you believe a product has arrived in an unsafe or unsuitable condition, please contact us promptly.
7. Damaged, Incorrect or Unsuitable Orders
We take care when preparing and packing every order.
If your parcel arrives damaged, contains an incorrect item or the products appear unsuitable on arrival, please email sologoldenbatch@gmail.com as soon as reasonably possible.
Please include:
-
Your order reference.
-
A description of the issue.
-
Photographs of the parcel, packaging and affected products, where possible.
This information can help us assess the problem and investigate with Royal Mail where appropriate.
We will review the circumstances and arrange an appropriate remedy in accordance with your statutory rights. This may include a replacement, refund or another appropriate resolution.
Nothing in these terms removes or restricts your legal rights if a product is faulty, damaged or not as described.
8. Cancellations, Amendments and Refunds
If you need to cancel or amend an order, please contact us as soon as possible at sologoldenbatch@gmail.com.
Because our products are prepared in small batches, we may begin preparing your order shortly after it has been placed. Changes may not be possible once preparation or dispatch has started.
Your cancellation rights depend on the type of product purchased and the circumstances of the order.
Certain goods, including goods liable to deteriorate or expire rapidly, may be exempt from the usual 14-day cancellation right for online purchases. This exemption does not automatically apply to every baked product.
Where a cancellation right applies, we will honour it in accordance with the law and provide the required information about any applicable return arrangements.
If your order is faulty, damaged, incorrect or not as described, your statutory rights remain unaffected.
Where a refund is due, it will be processed using the original payment method where possible and within the applicable legal timeframe.
Nothing in this section excludes or limits any consumer rights that cannot legally be excluded.
9. Allergens and Dietary Requirements
Your safety matters to us. Please review the ingredient and allergen information provided for each product before placing an order.
-
If you have a food allergy or intolerance, please contact us before ordering if you need clarification.
-
Ingredients and recipes may vary between products and batches.
-
Our products may contain or come into contact with allergens during preparation, handling or storage.
-
Relevant allergen and cross-contamination information will be provided as accurately as possible.
-
We cannot guarantee that a product is suitable for a particular allergy unless this has been specifically confirmed by us.
Please do not rely solely on photographs or general product descriptions when making decisions about food allergies.
Relevant allergen information will be made available before purchase and supplied with the food as required.
For further information, please visit our Allergen Information page or email sologoldenbatch@gmail.com before ordering.
10. Storage and Consumption
Our baked products should be stored and consumed in accordance with the storage instructions and date information provided with your order.
Once your parcel arrives, please check the products and follow the instructions supplied.
Customers are responsible for storing products appropriately after delivery. However, this does not affect your rights if a product was already faulty or unsuitable when supplied.
11. Special Requests
We welcome enquiries about special requests, including particular flavours, decorations or quantities.
All special requests must be agreed with us before the order is confirmed. We cannot guarantee that every request can be accommodated.
Any additional charges, agreed product details and applicable arrangements will be communicated before the order is accepted.
12. Website Information
We make reasonable efforts to ensure that the information on our website is accurate and up to date.
Product descriptions, prices, availability and website content may change from time to time. Changes will not remove rights relating to an order already accepted.
We cannot guarantee uninterrupted access to our website, although we will take reasonable steps to maintain its availability.
13. Intellectual Property
Unless otherwise stated, the original branding, logo, product photographs, written descriptions and other content on the Solo Golden Batch website belong to Solo Golden Batch or are used with permission.
You may not copy, reproduce, distribute or use this material for commercial purposes without permission from the relevant rights holder.
14. Privacy and Personal Information
We use personal information to process orders, arrange delivery, communicate with customers and meet our legal obligations.
Your information will be handled in accordance with our Privacy Policy.
Please refer to our Privacy Policy for further details about what information we collect, how it is used, how long it is retained and the rights available to you.
15. Complaints and Customer Support
If you have a question or concern about your order, we encourage you to contact us so we can try to resolve the issue.
Email: sologoldenbatch@gmail.com
Please include your order reference and relevant details to help us investigate.
We aim to respond as soon as reasonably possible and treat all enquiries fairly.
16. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our products, ordering process, delivery arrangements or legal requirements.
The latest version will be published on this page with the date it was last updated.
The terms applicable to your purchase will be those provided or agreed when the order is placed, subject to any changes agreed with you and applicable law.
17. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, where applicable.
Nothing in these terms affects any mandatory consumer protections or statutory rights that apply to your purchase.
Thank you for choosing Solo Golden Batch.
Small-batch bakes, made with care.